Legalxperts complaints procedure has been specifically designed to provide a courteous and efficient solution to issues that may arise from the services we provide. Legalxperts always endeavour our commitment to the customer satisfaction.
How can I make a complaint?
You may complain to:
Complaints can also be sent by e-mail to: info@legalxperts.co.uk
What is legalxperts Complaints Procedure work?
Confirmation of your complaint will be issued either via e-mail or written correspondence within 5 working days of receipt.
The complaints Dept at legalxperts. Will do utmost to resolve the complaint, if within 14 days of issue of the complaint, legalxperts receives no confirmation from the complainant, legalxperts will assume the complainant has been resolved satisfactory
What happens next?
The details of your case shall be examined by the Legalxperts complaint Department Manager. All complaints will be dealt within 7 weeks of the time the complaint was made.
What happens if I not happy with the response I receive?
In the unlikely event that a final response has been received from Legalxperts and you deem that the issue remains unresolved, you can relate the case to the Claims Management Regulator, the Ministry of Justice.
The Regulator shall only intervene in cases where a company’s complaints procedures have been adhered to and exhausted.
The Regulator can examine the measures with which Legalxperts have dealt with the complaint and prescribe further action. However, the Regulator cannot determine the outcome of a complaint or decide the issue of compensation.
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
